If you wish to cancel more than 20 Shell Cards, you can place a Bulk Cancel. You may follow few simple steps below:
- Go to Cards on the left menu bar of the homepage.
- Click on Other Actions (Display on the right side of the page), and select for "Cancel via Spreadsheet".
- Click "Download" to download the latest spreadsheet from the page.
- Open the downloaded spreadsheet. Complete filling up the template by providing the card number details and the reasons of cancelling.
- Once complete filling up, click on Validate and a Validation Successful Message should appear. If there is error, please refer the error message, and make the changes accordingly.
- Once the success message appeared, Save the file (and don't rename the file). Click "Choose File" to upload the saved spreadsheet.
- After that click on "Upload File". Now the file will be process within 30 minutes and the cards shall be cancelled.
Note: You may check the card status of the cards in card list page after the submission. The status of the cards submitted shall change to "Cancelled". If the status is not changed, please contact us immediately at our customer service hotline.
Note: Different types of Shell Cards are available, depending on your account settings and preferences. For more information about our services, the difference of Shell Cards, click here.